Returns And Refunds

Returns And Refund Policy

We strive to provide only the best products on the market. If a product does not meet your needs, please contact us to authorize the return of the merchandise. You may contact us by filling out the online contact form available on our Contact Us page or by calling toll-free (800) 846-9074. Please have the order number ready when requesting a return. A return authorization number is required for processing any return shipment.

Our return policies are as follows:

·         We offer a 30 day return policy. Items must be returned in the original packaging and show no signs of use to qualify for a refund or store credit. Pro Carpet Tools is not responsible for the return freight. A 20% restocking fee will be applied. We can not accept any returns or exchanges on pre-cut moldings or special order items. If a molding must be pre-cut prior to shipment, this will be indicated on the product information page.

·         We apologize for the inconvenience if your order arrives damaged or with defective items. We will send a replacement or issue a refund for the product and shipping charges. Please contact a customer service representative immediately if you have received a damaged or defective item.

·         We back all manufacturer warranties. All products are packaged with warranty and service information if applicable. We encourage our customers to read this information carefully and fill out the product warranty as soon as possible. Goods will be repaired under the terms of the manufacturer warranty.

 

FED EX reserves the right to either leave a package or request a signature at the delivery driver's discretion. If you require a "Signature Only" delivery, please contact us prior to placing your order. If "Signature Only" is not requested and proof of delivery is obtained, we are not responsible for missing packages.

If you have any questions regarding our return policy, please feel free to fill out our online contact form or call us toll-free at (800) 846-9074

 

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